Terms of service
Terms & Conditions – Ratnalogy
Thank you for visiting and choosing Ratnalogy. By accessing our website, browsing our products, creating an account, or making a purchase, you agree to follow the Terms & Conditions mentioned below. Please read them carefully before using our services.
Throughout this website, the terms “we,” “us,” “our,” and “Ratnalogy” refer to Ratnalogy. The terms “you,” “your,” and “customer” refer to the visitor, user, or buyer using our website or services.
1. Acceptance of Terms
By using our website or purchasing from Ratnalogy, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other policies published on our website.
Ratnalogy reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Continued use of the website after such changes means you accept the updated terms.
2. Products & Services
Ratnalogy deals in natural gemstones, certified gemstones, gemstone jewellery, and related products or services. Product availability, pricing, descriptions, images, origin details, certification, and specifications may change without prior notice.
We make every effort to display product images, colours, weights, and details as accurately as possible. However, slight variations may occur due to photography, lighting, screen settings, natural gemstone characteristics, or measurement differences.
3. Gemstone Certification & Authenticity
Ratnalogy follows a strict selection and quality-checking process for gemstones. Certified gemstones are provided with certificates from recognized gem testing laboratories wherever applicable.
Certification details are based on the report issued by the respective laboratory. Ratnalogy shall not be held liable for differences in opinion between different laboratories, astrologers, consultants, or individual interpretations.
4. Astrological Guidance & Energisation
Any astrological guidance, gemstone recommendation, pooja vidhi, mantra, energisation, or spiritual information provided by Ratnalogy is based on traditional beliefs and practices.
Ratnalogy does not guarantee any specific astrological, financial, health, personal, or relationship outcome after wearing a gemstone. Customers are advised to make purchases based on their own understanding, belief, and consultation.
5. Pricing Information
Ratnalogy strives to provide accurate pricing and product information. However, errors may occur due to technical issues, manual mistakes, or system updates.
Ratnalogy reserves the right to correct prices, cancel orders, refuse transactions, or update product details at its sole discretion. Prices and availability are subject to change without prior notice.
6. Orders & Payments
Orders are confirmed only after successful payment and acceptance by Ratnalogy. We may refuse or cancel any order due to product unavailability, incorrect pricing, suspected fraud, incomplete information, payment issues, or any other reason deemed necessary.
Payments may be made through available payment methods such as credit card, debit card, UPI, net banking, wallets, bank transfer, or any other method listed on our website.
Customers are responsible for providing accurate billing, shipping, and contact details.
7. Shipping & Delivery
Shipping and delivery will be governed by Ratnalogy’s Shipping Policy. We are not responsible for delays caused by courier partners, customs, incorrect address, natural calamities, government restrictions, strikes, or circumstances beyond our control.
For international orders, customers are responsible for any customs duties, taxes, import charges, or local regulations applicable in their country.
8. Return, Exchange & Refund
Returns, exchanges, and refunds will be handled strictly as per Ratnalogy’s Return & Exchange Policy.
Products must be returned in original condition with invoice, certificate, packaging, and any complimentary items received. Customized, altered, damaged, used, or worn products may not be eligible for return or refund.
9. User Account & Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details. Any activity from your account will be considered your responsibility.
You agree to provide accurate, complete, and updated information while using our website or making purchases.
10. Prohibited Use
You agree not to misuse our website or services for unlawful, fraudulent, harmful, or abusive activities. You must not copy our content, misuse our images, upload viruses, attempt hacking, provide false information, violate intellectual property rights, or interfere with website security.
Ratnalogy reserves the right to restrict access, cancel orders, suspend accounts, or take legal action against misuse.
11. Intellectual Property
All content on the Ratnalogy website, including logo, name, images, text, designs, graphics, product descriptions, videos, packaging concepts, and brand material, belongs to Ratnalogy unless otherwise stated.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without written permission from Ratnalogy.
12. User Content
If customers share reviews, images, videos, testimonials, or feedback with Ratnalogy, we may use such content for website, marketing, social media, advertisements, or promotional purposes, unless the customer requests otherwise.
Customers may contact us to request removal of their shared content.
13. Third-Party Links & Services
Our website may contain links to third-party websites, payment gateways, shipping partners, certification labs, or other external services. Ratnalogy is not responsible for their content, policies, errors, delays, or actions.
Customers are advised to review third-party terms before using their services.
14. Cookies & Tracking
Ratnalogy may use cookies, tracking tools, analytics, and similar technologies to improve website performance, customer experience, marketing, and security.
By using our website, you consent to the use of such technologies as described in our Privacy Policy.
15. Limitation of Liability
Ratnalogy shall not be liable for any direct, indirect, emotional, financial, personal, astrological, spiritual, or consequential loss arising from the use of our website, products, services, delivery delays, product expectations, third-party services, or gemstone results.
All products and services are provided on an “as available” basis, subject to applicable laws.
16. Accuracy of Information
Information provided on our website is for general guidance only. While we try to keep all details accurate and updated, Ratnalogy does not guarantee that all information will always be complete, current, or error-free.
Any reliance on website content is at the customer’s own discretion.
17. Disputes & Applicable Law
These Terms & Conditions shall be governed by the laws of India. Any dispute arising from the use of our website, products, or services shall be subject to the jurisdiction of the appropriate courts in Nagpur, Maharashtra, India, unless otherwise required by law.
18. Contact Information
For any questions regarding these Terms & Conditions, you may contact Ratnalogy through the official contact details provided on our website.
By using Ratnalogy’s website or purchasing from us, you confirm that you have read, understood, and agreed to these Terms & Conditions.