LOOSE GEMSTONES (READY-TO-SHIP)
· Return request must be made within 10 days of delivery
· Product must be unused, unaltered, and undamaged
· Must include the following:
· Original Invoice
· Lab Certification
· Original Packaging
· Complimentary Items (Yantra, Guide, etc.)
Refunds will be processed after quality inspection and approval.
RETURN ELIGIBILITY CONDITIONS
· Item must be unused and in original condition
· No scratches, chips, or damage
· All original contents must be returned
All returns are subject to Ratnalogy Quality Team approval.
LIFETIME RETURN POLICY
Applicable on Precious Gemstones Only
· 50% Cash Refund, or
· 70% Store Credit
· Eligible Gemstones:
· Ruby (Manik)
· Emerald (Panna)
· Blue Sapphire (Neelam)
· Yellow Sapphire (Pukhraj)
· Diamond (Heera)
PRECIOUS vs SEMI-PRECIOUS GEMSTONES
PRECIOUS GEMSTONES
· Rare, high-value, strong astrological impact
· Eligible for Lifetime Return Policy
Includes:
· Ruby
· Emerald
· Sapphire
· Diamond
SEMI-PRECIOUS GEMSTONES
· Affordable and supportive in nature
· Not eligible for Lifetime Return Policy
Includes:
· Opal
· Turquoise (Firoza)
· Hessonite (Gomed)
· Cat’s Eye (Lehsuniya)
· Coral (Moonga)
· Pearl (Moti)
Covered under 10-Day Return Policy only.
EXCHANGE POLICY
· Exchange request must be made within 10 days of delivery
· Product must meet all return eligibility conditions
Exchange Options:
· Another gemstone
· Upgrade to a higher value gemstone (price difference applicable)
JEWELLERY & CUSTOM ORDERS
· Not eligible for return or exchange once the gemstone is set in jewellery
Exception (case-to-case basis):
· Up to 30% deduction may apply
(towards making, handling, and customization charges)
NON-REFUNDABLE CHARGES
· Shipping Charges
· GST and Duties
· Cash on Delivery (COD) Charges
· Payment Gateway Charges (up to 5%)
· Custom Lab Certification Costs
Return shipping will be borne by the customer.
REFUND TIMELINE
· Refunds are processed within 7–10 working days after approval
INTERNATIONAL ORDERS
· No returns accepted for orders shipped outside India
NATURAL PRODUCT DISCLAIMER
As all gemstones are natural, slight variations in the following are normal:
· Colour
· Texture
· Inclusions
These variations are not considered defects.
OUR COMMITMENT
· 100% Natural and Certified Gemstones
· Carefully selected for authenticity and quality
· Supported by expert guidance
Customers are strongly encouraged to review product details and consult before purchase to ensure complete satisfaction.
